Close the Loop, Customer Feedback and NPS

Are You There, Company? It's Me, Your Customer.

PeopleMetrics

DECEMBER 5, 2017

You are actively listening to your customers and have an impressive 20% survey response rate. You’re measuring NPS and CSAT , and real-time alerts are coming in. All signs point to a successful Voice of Customer (VoC) program. Do your customers know that you’re actually listening to them? That’s great!

Close the Loop

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What Customer Survey Practice Drives You Nuts the Most?

SurveySensum

JANUARY 18, 2024

I recently bought a new smartphone and received a customer satisfaction survey. Being in the industry for the past 10+ years I understand the value of gathering customer feedback , so I clicked on “start survey” and set out to give my honest opinion. Are they gathering feedback or testing my vocabulary? ” Seriously?

Customer Survey

Customer Survey Close the Loop Start-ups Text Analytics

Tech Customer Success

Are You There, Company? It's Me, Your Customer.

What Customer Survey Practice Drives You Nuts the Most?

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